Logistics

The logistics sector depends on precision, speed, and communication at scale. Whether it's last-mile delivery, freight movement, warehouse updates, or B2B cargo visibility — SMS remains the fastest and most reliable channel to keep customers and teams informed.

Through our product TheSMSBuddy, we help logistics enterprises, courier companies, fleet operators, transport networks, e-commerce delivery teams, and inventory managers streamline communication using fast, secure SMS solutions.

Logistics runs on time-sensitive information. SMS ensures:

• Real-time delivery visibility
• High read rates for urgent alerts
• Works in low-network and rural areas
• No dependency on apps or data
• Improved customer trust
• Better coordination between drivers, warehouses & customers

India's logistics system is diverse: – E-commerce deliveries – Intercity cargo – Hyperlocal last-mile logistics – Trucking fleets – Warehouse-to-store shipments

SMS is heavily used across these workflows.

Customers receive real-time updates such as:

• Shipment booked
• Parcel dispatched
• Hub arrival
• Out for delivery
• Delivered successfully

This is the most widely used logistics SMS workflow in India.

Essential for:

• Cash-on-delivery (COD) parcels
• Sensitive goods
• High-value electronics

SMS ensures secure, verified delivery.

Delivery agents use SMS for:

• Address confirmation
• Customer availability checks
• Reschedule options

Perfect for reducing return-to-origin (RTO) losses.

Logistics companies use SMS to update:

• Driver schedules
• Route assignments
• Shipment IDs
• Fuel card alerts
• Compliance reminders

Great for large fleets across rural India.

Used for:

• Stock arrival
• Pick-pack alerts
• Loading updates
• Inventory shortages
• QC updates

SMS helps delivery companies inform:

• COD settlement credits
• Freight payment reminders
• Billing summaries

Essential for small transport partners & franchisees.

After delivery, companies use SMS to request:

• Delivery experience
• Packaging quality
• Driver service rating

Globally, logistics companies rely on SMS for real-time reliability — especially in long-haul and high-volume shipments.

International shipping companies use SMS to notify:

• Customs clearance
• Port arrival
• International transit
• Delivery scheduling

High visibility helps customers plan better.

• GPS-based movement alerts
• Route deviations
• Vehicle health notifications
• Safety alerts

• Dock assignment updates
• Container loading alerts
• Vendor arrival notifications

• Flight delays
• Cargo arrival alerts
• Handling notifications
• Clearance alerts

Brands like Amazon, DHL, FedEx, Aramex use SMS for:

• ETA updates
• Delivery confirmation
• Failed delivery alerts
• Customer reattempt options

• Truck arrival times
• Loading bay changes
• Freight forwarding updates
• Document submission reminders

First Mile

• Pickup alerts
• Vendor confirmations
• Warehouse receiving notifications

Mid Mile

• Transit updates
• Hub arrivals
• Safety alerts

Last Mile

• Out for delivery
• Delivery OTP
• Failed delivery alerts

Post Delivery

• Feedback requests
• Billing updates
• COD settlement

• High-speed delivery for real-time tracking
• Works in rural & low-network zones
• Multi-system integration (WMS, TMS, ERP)
• Highly scalable during e-commerce rush
• Fully compliant with TRAI & global standards
• Fast, personalised support

• Why is SMS preferred for logistics and delivery updates?
  Because customers see SMS instantly, making it the most reliable channel for time-critical delivery information.
• Can SMS reduce customer complaints and WISMO ("Where Is My Order?") issues?
  Yes — real-time SMS updates keep customers informed and greatly reduce support calls.
• Is SMS useful for long-distance trucking and fleet operations?
  Absolutely — SMS works even where internet is weak, ideal for India's highways and rural areas.
• Can logistics companies send OTP-based delivery authentication?
  Yes — widely used for secure delivery of electronics, documents and COD parcels.
• Will SMS integrate with tracking and logistics software?
  Yes. VA Networks supports integration with WMS, OMS, ERP, TMS and custom APIs.
• Can SMS support cross-border logistics?
  Yes — many global freight and courier companies use SMS for EDD, customs updates and delivery scheduling.
• Is SMS cost-effective for logistics?
  Extremely — SMS reduces RTO losses, missed deliveries, and customer service load.
• Can SMS be automated for warehouse operations?
  Yes — stock alerts, QC updates, loading notifications and more can be automated.
• Is SMS useful for small courier companies and franchise networks?
  Yes — especially for COD settlements, route assignments and partner updates.
• How fast can a logistics company begin using SMS?
  With VA Networks, setup is quick — enterprises can start sending updates in minutes.