Travel & Tourism

The travel and tourism industry thrives on timely updates, efficient coordination and personalised guest experiences. Whether it's a booking confirmation, flight change, hotel check-in alert or tour reminder — SMS provides instant visibility and reliability across all traveller segments.

At VA Networks, through TheSMSBuddy, we empower travel companies, tour operators, airlines, OTAs, hotels, resorts, and car rental services to enhance customer engagement through fast, accurate SMS communication.

Travelers expect communication that is:

• Instant
• Accessible worldwide
• Works without internet
• Highly reliable
• Actionable
• Multi-language

SMS offers all of this — making it one of the most trusted channels in global travel.

India's travel market includes OTAs, tour operators, airlines, railway services, hotels, holiday packages, pilgrimage tours, and local travel agents.

Here's how SMS supports Indian travellers:

Used by:

• IRCTC
• Airlines
• Bus operators
• Hotels
• OTAs
• Tour agencies

SMS provides:

• Booking ID
• Travel dates
• Hotel check-in reminders
• Seat or berth details

Critical for Indian travel:

• Reschedule alerts
• Gate/platform changes
• Cancellation notices

Hotels use SMS to share:

• Room ready notifications
• Checkout reminders
• Wi-Fi codes
• Spa/restaurant offers
• Feedback forms

Used by tour operators for:

• Pickup timings
• Meeting points
• Day-wise schedules
• Local guide contacts
• Safety instructions

Perfect for group trips and pilgrimage tours.

Agents use SMS for:

• Visa status
• Passport submission reminders
• Insurance updates
• Required document lists

Used for:

• Driver details
• Vehicle number
• Pickup location updates
• Delay alerts

Indian travellers rely heavily on holidays:

• Long-weekend packages
• Honeymoon offers
• Winter/summer deals
• Pilgrimage tours
• Family holiday discounts

Worldwide, the travel industry uses SMS to deliver efficient and premium guest experiences.

• Boarding gate alerts
• Last-minute changes
• Baggage updates
• Check-in reminders

• Room upgrade offers
• Welcome messages
• Concierge services
• Loyalty program updates

• Booking confirmations
• Vehicle pickup instructions
• Payment alerts
• Damage/inspection updates

• Departure reminders
• Excursion timings
• Safety instructions

• Payment confirmations
• Check-in links
• Coupons
• Traveller support
• Destination updates

• Travel advisories
• Weather alerts
• Strike/lockdown updates
• Embassy communication

Before Travel

• Booking confirmations
• Document reminders
• Promotional deals
• Itinerary sharing

During Travel

• Delay updates
• Pickup information
• Hotel check-in alerts
• Tour reminders

After Travel

• Feedback surveys
• Loyalty points updates
• Upsell offers
• Next-trip suggestions

• Real-time delivery
• Works across global networks
• Multi-language messaging
• API integration
• High scalability
• Friendly, fast support

• Why is SMS important for travel companies?
  Because travellers need real-time updates, and SMS delivers instantly without internet dependency.
• Can SMS improve customer experience in travel?
  Yes — SMS makes communication clearer, faster and more reliable throughout the journey.
• Does SMS work internationally?
  Yes — SMS is delivered globally across telecom networks.
• Can SMS support airport, train and bus communication?
  Absolutely — perfect for schedule changes and passenger alerts.
• Do hotels use SMS for guest experience?
  Yes — for check-in, stay updates, promotions and feedback.
• Can travel agents send visa and document reminders via SMS?
  Yes — visa status, appointment reminders and checklist updates can be automated.
• Is SMS suitable for group tours?
  Very much — SMS keeps all passengers coordinated with real-time instructions.
• Can SMS integrate with travel booking systems?
  Yes — VA Networks supports PMS, CRS, booking engines, and mobility platforms.
• Does SMS help reduce customer service queries?
  Yes — timely SMS updates reduce “Where is my driver?” or “Is the flight delayed?” queries.
• How soon can a travel company start using SMS?
  With VA Networks, on-boarding is easy — SMS can go live within minutes.